At Stylo, we are committed to delivering your orders safely, quickly, and reliably. This Shipping Policy explains our delivery process, shipping charges, estimated delivery times, and other important information related to your order.
1. Delivery Areas
We currently deliver orders across Pakistan. Delivery availability may vary depending on the location and courier service coverage.
At this time, we do not offer international shipping.
2. Order Processing
Orders are normally processed within 1–2 working days after the order is successfully placed.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an order confirmation through the contact information provided during checkout.
3. Delivery Time
After your order has been processed and dispatched, standard delivery usually takes approximately 3–5 working days.
Delivery times may vary depending on:
- Your delivery location
- Courier service availability
- Public holidays
- Weather conditions
- Sale periods or promotional campaigns
- Unexpected logistical delays
Remote areas may require additional delivery time.
4. Shipping Charges
Standard shipping charges will be displayed during checkout before you confirm your order.
Any applicable additional charges for remote or special delivery areas will be communicated to you where necessary.
5. Order Tracking
Once your order has been dispatched, you may receive a tracking number through SMS, email, or another available communication method.
You can use the tracking information to check the status of your shipment.
6. Cash on Delivery
Cash on Delivery (COD) may be available for eligible orders and locations across Pakistan.
Customers are requested to provide an accurate:
- Full name
- Contact number
- Complete delivery address
- City and postal information
Providing incorrect or incomplete information may result in delivery delays or an unsuccessful delivery attempt.
7. Failed Delivery Attempts
If a courier is unable to deliver your order because of an incorrect address, unreachable phone number, customer unavailability, or refusal to receive the parcel, the order may be returned to Stylo.
Additional delivery charges may apply if a customer requests re-delivery.
8. Damaged or Lost Orders
We take reasonable care to ensure that orders are properly packed before dispatch.
If your package arrives damaged, appears tampered with, or is lost during transit, please contact our customer support team as soon as possible. For damaged packages, we recommend taking photographs of the parcel and its packaging before opening or immediately after receiving it.
We will review the issue and work with the relevant courier service to resolve it.
9. Incorrect or Missing Items
If you receive an incorrect, missing, or incomplete item, please contact our customer support team promptly with your order details.
Our team will review your complaint and provide the appropriate resolution according to our return and exchange policy.
10. Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including severe weather, transportation problems, courier disruptions, public holidays, or unusually high order volumes.
We appreciate your patience in such situations.
11. Changes to Your Shipping Address
Please ensure that your shipping address is correct before placing your order.
If you need to change your delivery address after placing an order, contact our customer support team as soon as possible. Address changes may not be possible once an order has already been dispatched.
12. Contact Us
If you have any questions regarding your shipment, delivery status, or this Shipping Policy, please contact the Stylo support team through the contact details provided on our website.
Thank you for choosing Stylo. We appreciate your trust and look forward to delivering your order safely to your doorstep.
